The Formetco Difference: Why Our Customers Feel Like Family

What Sets Formetco Customers Apart?

At Formetco, we’ve said it for years: “When you buy from us, you become family.” But that’s not just a tagline—it’s a mindset that drives how we show up for our customers every single day.

Building Relationships That Go Beyond Business

For our team, Formetco customers aren’t just a name in CRM. They’re people we get to know, support, and celebrate. A follow-up call about an order often becomes a conversation about a customer’s vacation or a loved one’s recovery. These small, human moments are what turn a sale into a long-lasting relationship.

From Install Support to Inside Jokes

Some relationships grow quickly. Like one sales rep recalled: “The first time I visited a customer in Texas, we hit it off right away. I mentioned woodworking as a hobby and they’ve called me ‘Amish’ ever since.” That connection stuck—and so did the customer.

Formetco customers often become close friends. One of our reps shared how a stressful installation led to round-the-clock phone calls, which slowly turned into conversations about family, business goals, and life. “Now we talk even when there’s no project on the table.”

It’s Not Just About Solving Problems — It’s How We Show Up

Let’s be real. Every digital provider will have a hiccup now and then. What separates Formetco is how we respond.

“If a customer calls at night or on the weekend—we pick up,” one rep said. “If something’s urgent and they need a screen shipped in two weeks, we’ll make it happen.”

When things don’t go to plan, we think creatively. Whether it’s reworking a deal to earn future business or helping a customer source parts on the fly, our reps think outside the box and put the customer first.

Watching Formetco Customers Grow Is the Best Part

Ask anyone on our team—seeing a customer succeed with our help is incredibly rewarding. We’re there for the ups and downs, the first install, and the big expansion. We’re not just watching from the sidelines. We’re part of the journey.

Want proof? Read how Formetco customers grow their businesses with support that lasts long after the sale.

“That customer is your business baby,” one rep said. “You understand their goals, their mindset—and when they grow, they shout out Formetco and their rep by name.”

Why Choose Formetco?

Even without mentioning product quality, Formetco customers choose us because of the people:

• Family-owned since 1968 – not driven by shareholders or outside investors.

• 24/7/365 support with real humans answering in under 30 seconds.

• Reps who act like owners – they get it done.

• Creative problem-solving and flexibility that big-name competitors can’t match.

🔗 Learn more about Formetco’s legacy of service
🔗 Compare our digital solutions