Sales: (800) 367-6382
Support: (800) 204-4386
sales: (800) 367-6382
Our industry-leading customer service team is on-call 7 days a week, 365 days a year, delivering expert assistance when you need it most. Whether it’s routine maintenance or a time-sensitive issue, you’ll never face it alone.
Less than 1 minute
Over 90% of issues resolved on the first call
7 days a week, 365 days a year
Continuous system health and alert notifications
no endless menus or call centers
Decades of hands-on experience power every service and solution we provide.
With Formetco’s exclusive 24/7 Live Active Diagnostics Monitoring, your digital display is constantly being checked for performance, health, and connectivity, catching potential issues before they ever affect your screen.
Formetco is proud to lead the industry with some of the fastest customer support response times in digital signage. When issues arise, our team acts quickly—minimizing downtime and keeping your operations running smoothly.
Our commitment to rapid service ensures you’re never left waiting when it matters most.
Our 24/7 Live Diagnostics Monitoring System constantly tracks the health of your LED display. With automatic system alerts and proactive troubleshooting, potential problems are flagged and addressed before they impact your event.
This real-time monitoring adds an extra layer of reliability and peace of mind.
Skip the call center runaround.
When you contact Formetco Customer Support, you’re connected directly with knowledgeable team members who are ready to help. No automated phone trees—just fast, friendly service from the experts who know your system inside and out.
Every support call is backed by decades of hands-on engineering expertise. Our service technicians are deeply familiar with the components, structure, and software of each system we build—because many of them helped design it.
This means smarter solutions, faster fixes, and long-term reliability.
We don’t just cover LED modules—our warranty and service extend to every component in your display system. From power supplies to control cards, louvers, and cabling, we’ve got you covered.
With Formetco, one call really does support it all.
Whether you're a first-time buyer or managing a nationwide network of displays, our Customer Support Team is your long-term partner in performance.
Let us show you why Formetco is trusted nationwide for reliable, fast, and knowledgeable customer care.
...Because at Formetco,
your uptime is our priority.
"Working with Formetco has been great, and their customer service is the best in the industry. If you're looking for a true partner, Formetco is hands down the best choice."
Lindmark Companies
“Formetco has always been great with getting the questions we have answered right away and helping solve any issues that come up. If we need parts, they always have them on hand and to us quickly!”
Franklin Outdoors
"We’ve consistently found the Formetco Service Team to be highly accessible, prompt, and professional. While our interactions are infrequent due to the overall high quality of the Formetco Digital product lines, each experience has been exceptional, reflecting the high standards maintained throughout the entire Formetco organization.”
Lockridge Outdoor
"For over a decade now, we have had timely and responsive support – everyone is willing to go the extra mile whenever it is called for."
SignAd Outdoor
“Formetco service department has always been patient with our techs, and they do well working with them to get the problem resolved in a timely manner. Not to mention they are always friendly and very easy to talk to!”
Franklin Outdoor